This Refund Policy outlines the terms and conditions governing refunds for products and services provided by XELARITH through xelarith.it.com. We are committed to transparency, fairness, and customer satisfaction.
Refunds may be granted for products or services that are defective, not delivered as described, or canceled within the permitted timeframe. To qualify, customers must provide proof of purchase and comply with all policy conditions outlined below.
Refund requests must be submitted within 14 calendar days from the date of purchase unless otherwise stated in a specific service agreement. Requests submitted after this period may not be eligible for review.
Contact our support team with your order details and reason for refund.
Our team will assess your request and may request additional information if necessary.
You will receive written confirmation of approval or denial within 5 business days.
Approved refunds are processed to the original payment method within 7–10 business days.
Customized services, promotional discounts, and special contract-based agreements may be non-refundable unless explicitly stated otherwise in writing. XELARITH reserves the right to deny refund requests that do not meet policy requirements.
For refund inquiries, please contact:
XELARITH Support Team
Email: [email protected]
Website: https://xelarith.it.com